Refund policy
Returns, Refunds & Exchanges
All sales are final, and we do not accept returns or issue refunds unless explicitly stated otherwise. That said, we understand that things happen, and we review concerns on a case-by-case basis.
If there is an issue with your order — such as receiving the wrong item or size — please contact us at purelyelated@gmail.com, and we’ll do our best to help get it sorted.
Approved Returns
In cases where a return is approved, the customer is responsible for all return shipping costs. We are not responsible for items lost or damaged during return transit.
To be eligible for a return, items must be:
Unworn and unused
In the same condition as received
With original tags attached
In original packaging
Accompanied by proof of purchase
Items sent back without prior approval will not be accepted.
Unclaimed / Returned Packages
If a package is returned to us due to missed delivery pickup or carrier deadlines, we can only offer a partial refund. This refund will exclude original shipping costs and include a 15% restocking fee, unless a different agreement is arranged in advance.
How to Start a Return
To request a return, please email purelyelated@gmail.com.
If your return is approved, we’ll provide instructions on how and where to send your item.
Damages & Order Issues
Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including:
Custom or made-to-order pieces
Sale items
Gift cards
If you’re unsure whether your item qualifies, feel free to reach out before purchasing.
Exchanges
The fastest way to receive a different size or item is to request a return (if approved), then place a new order once the return is accepted.
European Union – 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, without providing a reason.
Returned items must meet the same eligibility conditions outlined above and include proof of purchase.
Refunds
Once we receive and inspect an approved return, we’ll notify you of the refund status.
If approved, refunds will be issued to the original payment method within 10 business days. Please allow additional time for your bank or card provider to process the refund.
If more than 15 business days have passed since approval, contact us at purelyelated@gmail.com.
Fraud & Chargebacks
We take fraud and false chargebacks seriously. Any suspected fraudulent activity may result in refund denial and further action.
Prohibited actions include:
Filing false claims of non-delivery or defects
Initiating chargebacks without contacting us first
Providing false or misleading information
Submitting duplicate claims across accounts
In cases of confirmed fraud, actions may include refund denial and, where necessary, reporting to appropriate authorities.
Chargebacks
Before initiating a chargeback, customers must contact us so we can attempt to resolve the issue. If a chargeback is deemed unjustified or violates our policy, the customer may be responsible for any associated fees.
By placing an order with Pure Elation, you agree to these terms. We reserve the right to update this policy as needed to protect both our brand and our community.